Claims Support
How to
Claim
When something goes wrong, you need a broker who stands beside you. Rock Risk provides dedicated claims support — we guide you through notification, documentation, and settlement.
Notify us promptly
Most policies require you to notify your broker or insurer within 30 days of an incident. Prompt notification helps protect your claim and speeds up the process. When in doubt, contact us immediately.
What to do
- Contact Rock Risk as soon as possible after the incident
- Do not admit liability or settle with third parties without consulting us
- Take photos and gather all relevant documentation
- Complete the insurer's claim form (forms vary by insurer)
- Keep copies of everything you submit
Who to contact
“If you're happy, tell your friends. If you're not, tell us.”
We take feedback seriously. See our complaints process if you need to escalate an issue.
Claim forms differ by insurer. Visit our Insurers page or Knowledge Centre for more information.
Speak to an Expert